31 July marks the anniversary of the Accessible Information Standard being introduced. This has made a difference to the lives of many vulnerable people across England, including Dorset, Hampshire, Isle of Wight, Portsmouth and Southampton.
Any group that provides NHS health or social care services needs to take steps to ensure that all people can access the information they need to stay healthy. They need to:
During the Covid-19 pandemic, services have needed to change quickly and communicate these updates to the public remotely which has presented challenges for those people with additional needs. If you or someone you know needs information provided in a different format, the following organisations have information about Covid-19:
If you’ve had issues accessing information in an accessible format, you can share your feedback with your local Healthwatch or in Healthwatch England and the Care Quality Commission's new survey so they can help improve services. Alternatively, if you would like to make a complaint, you can find out more about the NHS complaints process on their website.
We have much to celebrate in terms of our impact this past year and the journey we have been on. Some of our key highlights include:
We’re looking forward to the year ahead and the work we have yet to undertake to bring about the cultural change with our partners, so people can receive the care and support they need most.
You can read our full report, summary version or digital version.